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Title:
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THE DIGITAL DIVIDE IN E-GOVERNMENT A QUANTITATIVE ANALYSIS |
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Author(s):
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Jörg Becker , Björn Niehaves , Philipp Bergener , Katrin Fielenbach , Michael Räckers , Burkhard Weiß |
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ISBN:
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978-972-8924-55-3 |
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Editors:
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Piet Kommers and Pedro Isaías |
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Year:
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2008 |
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Edition:
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Single |
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Keywords:
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Einclusion, Esociety, Egovernment, Technology Adoption |
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Type:
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Full Paper |
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First Page:
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337 |
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Last Page:
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344 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Digital divide is, despite all efforts in research and practice, a matter of fact in most societies. In search for specific
strategies to promote digital inclusion, one has to ask for what are the specific reasons and factors behind the problem.
Here, the field of eGovernment (Electronic Government) features several particular characteristics, including high privacy
and security demands or high complexity of administrative processes, which might hinder the societal inclusiveness
of such electronic public service delivery. Addressing the question of what could be possible explanations for lacking
inclusiveness in eGovernment, we conduct a quantitative analysis of statistical data on eGovernment usage in Europe,
taking into account specific digital divide groups, such as senior citizens, people with low education or people without
employment. In order to contextualise our findings, we discuss the case of inclusiveness of eGovernment in Germany.
We contrast eGovernment usage (on an informational and transactional level) with eCommerce and internet usage. Here,
specific inclusion gaps in eGovernment and their underlying issues are analysed and specific recommendations given. |
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